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Here's a little selection of items from different collections. If you would like to see more, pop over to my Etsy shop! 

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Blue Lily Magnolia Terms and Conditions 

General Payment Policy 

For ready made items and items made to order to a listed design, payment is required with the order. I accept most credit cards and PayPal.

For custom-designs and custom-made orders, a deposit may be required to confirm your order with the balance payable upon completion of the work. 
The deposit amount varies with the order type and is between 10-50% of the total.

The deposit is used to purchase the raw materials needed for the item ordered, and is also used as payment to start the work. I understand that in some cases customers may want to change their mind or cancel an order. In these instances, I regret that if money and time has already been spent by the time the cancellation is made, the deposit is non-refundable. I recommend that you contact me as quickly as possible if you are thinking of cancelling a custom order, so that I can stop any expenses towards the work. In good faith, if I have not yet purchased raw materials, or started any work, I will reimburse the deposit. Likewise, if I have only purchased material and not started any work, I will reimburse part of the deposit, deducting my expenses. 

Throughout the process I like to keep the customer updated with photos of work in progress, so should there be any concern, I would encourage the customer to let me know sooner rather than later.

For cancellations made up to 1week (7 calendar days) before the due completion date, the remaining balance will also be required, as by this time most of the work would be completed and most custom orders cannot be resold. For cancellations made 8-21 calendar days before the completion, 50% of the balance will be due. For cancellations made 22days and sooner, 25% of the balance will be required.
 
Shipping
Your item will be delivered by Royal Mail or Parcel Force in the UK and where specified only, recorded delivery. For international deliveries, items are sent either by standard mail or by tracked deliveries. If your item is not specified to be recorded/tracked but you would prefer it to be, please either purchase a shipping upgrade where offered, or send me a message for a separate quote. 

When your item is dispatched, I will send you a dispatched confirmation, with a tracking number where available, and the courier used. 

If your are purchasing from outside the UK, please note that postage timelines are generally 5-10 working days from the dispatched date, and in some circumstances can take longer. For all tracked /recorded deliveries, I will provide tracking details so that we both know where the item is. 

Certain countries will require customs payment for receipt of the items. This is the responsibility of the buyer.  

Refunds and Exchanges

I hope that you will be happy with your order and that your item is as you expect. Note that for items made to order, there are slight variations between products as everything is hand-made so will never be identical. If you need to return your purchase for any reason, the following applies: 

Ready-to-Go items and Items Made to Order to a Listed Design: 
If you are unhappy with your item, please let me know within 14 days that you wish to return it, and please return it unused and in its original condition within 28 days from purchasing. A full refund of the original payment and postage will be provided upon receipt of the item. The sender is responsible for the return postage and providing proof of postage. 

If your item is in anyway damaged when you receive it, please contact me within 14 days of receiving the item with photographic evidence and send me back the item within the next 14 days, so that I can pursue a claim with the courier. Your original payment and postage, and return postage will be refunded upon receipt of the damaged item and a receipt for postage. 

If your item is loss in the post, you will be offered the choice of a full refund of the item and postage, or a replacement item. Please note that for postage to outside of the UK may be significantly delayed at customs, and therefore may not be considered lost for several weeks. 

Custom-Made Items: 
This section is applicable for items that are totally custom-made to a final design not listed in the shop. Custom-made items are unfortunately not refundable, unless they are received faulty or damaged. If this is the case, please contact me within 14 days of receiving the item with photographic evidence and send me back the item within the next 14 days, so that I can pursue a claim with the courier. Your original payment and postage, and return postage will be refunded upon receipt of the damaged item and a receipt for postage.

For refunds of deposits, please refer to the Payment Policy above.